Volume 7 Issue 2 - July 2016

  • 1. A study on critical factors affecting the quality performance of construction

    Authors : Femina Wilson, Jackson Dhanasekaran, Rajkumar Balaiya

    Pages : http://dx.doi.org/10.21172/1.72.593

    DOI : 623-628

    Keywords : Quality, Customer Satisfaction, Sustainability, Relative Importance Index

    Abstract :

    Quality measurement is the trigger for quality improvement. The things which cannot be measured cannot be improved. The real scope of quality improvement in construction projects is the difficulty and may be lack of quality measurement methods. The construction industry plays a vital role in the economy. The need for achieving quality of the finished product in the building construction is very important. Quality is an essential element for sustainability and customer satisfaction. Quality in its simplest form can be defined as ‘meeting the customer expectations’, or ‘compliance with customer specification’. A total of 40 questionnaires were distributed to 2 key groups of project participants; namely consultants and contractors. This study is intended to provide clients, project managers, designers, and contractors with necessary information needed to better manage the quality of a construction building projects by identifying the factors that affect process quality of construction projects and to rank them by degree of importance. Certain construction companies identified and a questionnaire survey was carried out there. Then the data’s from the company was collected. The ranking of the factors is done by using Relative Importance Index. Using that data’s the major factors that affecting the quality have been identified. Then from the results suitable suggestions was given to the companies for improving their product quality.

    Citing this Journal Article :

    Femina Wilson, Jackson Dhanasekaran, Rajkumar Balaiya, "A study on critical factors affecting the quality performance of construction", https://www.ijltet.org/journal_details.php?id=906&j_id=3302, Volume 7 Issue 2 - July 2016, http://dx.doi.org/10.21172/1.72.593, #ijltetorg